Accessibility Statement

Effective Date: August 5, 2026
Last Updated: August 5, 2026

Flomaru is for anyone who wants to send something thoughtful to someone they care about, and that has to include people who browse with a screen reader, a keyboard, voice control, or magnification. This statement sets out what we are aiming for, what we have done, and what still needs work.

1. Our Target

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. As an Ontario corporation, we also work to the requirements of the Accessibility for Ontarians with Disabilities Act (AODA).

We want to be straightforward with you: we have not yet completed a formal third-party accessibility audit, so we are not claiming full conformance. We are describing an active commitment and an ongoing effort, and we would rather say that plainly than overstate where we are.

2. What We Have Done

  • Semantic HTML structure with proper headings and landmark regions
  • Keyboard access to interactive controls, including navigation, filters, and checkout
  • Descriptive labels on buttons, form fields, and controls for screen-reader users
  • Alternative text on product and content imagery
  • Colour contrast considered as part of our design system
  • Responsive layouts that support zoom, magnification, and small screens
  • The site is available in multiple languages, so you can read it in the language you are most comfortable with

3. Known Limitations

Some areas of the site are not yet where we want them to be:

  • Some third-party components, including the payment form and embedded maps, are controlled by outside providers and we cannot fully change their accessibility behaviour
  • Some older blog and article content may have inconsistent heading structure or incomplete alternative text
  • Some complex controls, such as date pickers and filter panels, have not been fully tested with every assistive technology
  • Translated content may not have been reviewed for screen-reader pronunciation in every supported language

We treat these as work in progress. As we rebuild areas of the site, accessibility is part of the work rather than a later pass.

4. If You Hit a Barrier, Tell Us

If any part of Flomaru is difficult or impossible for you to use, please tell us. Reports from people who actually hit the problem are the most useful input we get.

Email info@flomaru.com with the word “Accessibility” in the subject line. It helps if you can tell us the page you were on, what you were trying to do, and the browser and assistive technology you were using.

We aim to acknowledge accessibility reports within 5 business days and will tell you what we intend to do and roughly when.

5. Placing an Order Another Way

If you cannot complete an order on the site for any accessibility reason, we will help you place it directly. Contact us on WhatsApp or at info@flomaru.com and we will take care of it with you. There is no additional charge for ordering this way.

6. Feedback and Escalation

If you are not satisfied with how we responded to an accessibility issue, you can escalate it to legal@flomaru.com. Flomaru Ltd. is a Canadian private corporation headquartered at 460 Columbia St W, Waterloo, ON, N2T 0C7.